top of page

Frequently Asked Questions

  • Do you deliver nationwaide?
    Unfortunately not, Planned Gifts only operates and delivers in Cape Town and surroundings.
  • How much is delivery?
    Delivery ranges from R50 to R200 depending on the delivery area. Delivery within Cape Town is FREE for orders valued at R1 500 or more. You're welcome to pickup your order in store.
  • When will my order be delivered?
    Please order before 12:00 for same day delivery. All orders to be confirmed with a valid proof of payment (POP) or a valid credit/debit card payment before delivery. We only deliver between 12:00 and 18:00 daily. We will arrange a suitable delivery slot with the reciepient on the day of the delivery and advise you once delivered.
  • What if I have special instructions for my order or delivery?
    Should you have a special instruction recarding your order eg. the colour of roses or balloons and balloon text. Please "add a note" on the checkout page. Please "add note" for your delivery card message. Should you forget to add the note before you complete the order please send us an email or send us a text using the WhatsApp icon.
  • What if I need to change or cancel my order?
    You can change or cancel your order with 24 hours of the scheduled delivery date. For cancelled orders you will recieve a full refund in the form of a Planned Gifts Voucher, valid for 3 months only.
bottom of page