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Frequently Asked Questions

  • Do you deliver nationwide?
    Unfortunately not, Planned Gifts only operates and delivers in Cape Town and surroundings.
  • How much is delivery?
    Delivery ranges from R50 to R250 depending on the delivery address. You're welcome to pickup your order in store.
  • When will my order be delivered?
    We only deliver between 12:00 and 18:00. We will arrange a suitable delivery slot with your recipient on the day of the delivery and advise you once delivered.
  • What if I have special instructions for my order or delivery?
    Should you have a special instruction regarding your order. Please "add a note" on the checkout page. Should you forget to add the note before you complete the order please send us an email or send us a text using the WhatsApp icon.
  • What if I need to change or cancel my order?
    You can change or cancel your order with 24 hours of the scheduled delivery date. For cancelled orders you will recieve a full refund in the form of a Planned Gifts Voucher, valid for 3 years only.
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